Telco regulations change constantly.
Scammers are becoming increasingly sophisticated, and companies like Telnyx are continually trying to keep pace with the shifting landscape.
This guide is designed to reduce and eliminate the waiting period typically associated with creating a Telnyx account.
Let’s jump right in and help set you up for success with Telnyx.
2. Verify your email address
PRO TIP Search your entire inbox for "Verify Your Account" before reuesting an additional verification email.
- Go to your business email account in a new tab
- Open the email (subject line should be Verify Your Account)
- Click theVerify Email Address button
At this point, you've created a Telnyx Trial account.
Do not stop here. To make your life easier, you’ll also want to upgrade your account level (don’t worry, it’s free).
3. Add a service address
NOTE: Your home address works here if you don't have a physical location.
Provide the following information:
- First and last name
- Business name
- Country of origin (for business)
- State, city, postal code, and street address
- Tax ID (or SSN)
4. Add a payment method
A $5 minimum deposit from a legitimate credit card is required to prevent scammers from abusing Telnyx.
- Check Same as service address (if applicable)
- Enter your credit card number
- Add CC expiration date and CVV
- Adjust payment amount ($5 minimum)
- Click Make payment
- Click Next on the success message
- You will receive an email confirmation from Telnyx
- Search [Telnyx LLC] Payment Success in your inbox
5. Verify your phone number
IMPORTANT: Have the device tied to the mobile number close so you don't miss the verification message.
- Enter your business (or personal) phone number
- Select SMS for the verification method
- Click Send code
- Next, simply follow the instructions to set up 2FA
Troubleshooting - Telnyx Sign Up
Why can’t I use a Gmail email address to sign up for Telnyx?
Telnyx requires a business or organization email address for sign-up to ensure platform integrity and prevent misuse.
Free email services like Gmail, Yahoo, or Hotmail are often used for fraudulent or disposable accounts.
By requiring a verified company or organization email, Telnyx can better protect its network, comply with regulatory requirements, and ensure that services are being used for legitimate business purposes.
I didn’t receive my verification email. What should I do?
Emails sometimes end up in spam/junk folders. Users should whitelist @telnyx.com domains and request a new verification email if needed.
Can I create multiple accounts with the same business email?
Generally, no; Telnyx ties accounts to unique business entities. Sub-accounts and projects can be created within a single account instead.
Why do I need to add billing information before using services?
Telnyx requires a valid payment method (credit card or bank transfer) to prevent service abuse and ensure smooth activation of paid features.
Why does Telnyx require KYC (Know Your Customer)
Telnyx is a global communications provider subject to telecom and financial compliance regulations.
KYC helps verify customer identity, reduce fraud, and prevent abuse, such as spam calls, robocalls, or other malicious telecom activities.
It also ensures compliance with laws around telecommunications and anti-money laundering (AML).
In short, KYC protects both Telnyx and its customers from fraud and regulatory issues.
Why was my account application rejected?
Sometimes accounts are denied if the KYC verification fails, if the submitted documents are invalid or unclear, or if the business purpose doesn’t align with Telnyx’s acceptable use policies.
How long does KYC verification take?
Typically, a few business days, but it can take longer if additional documents are required.